Terms and Conditions

Timeless Botanicals and Gifts aims to provide the best customer service available. We understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfilment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:

  1. When placing an order for delivery, please make sure the recipient will be at the receiving end as the courier will make a decision whether or not to leave the arrangement unattended or not. A second delivery will occur for a second delivery fee. No refund will be given if recipient is not at the address given on order form.

  2. Please use residential address for delivery, no PO box for same day delivery.

  3. If it is determined that we did not make the delivery attempt, it is our policy that we will provide the customer, either with a refund or redelivery after an investigation. If an order is filled and delivered to the recipient and there is a question of the quality of the  arrangement, the recipient should contact us within 24 hours to discuss further options. An investigation will be carried out as to why it has been received this way.

  4. Should any customer place an order for same day delivery, and then need to cancel the order, the cancellation must be made at least 2 hours prior to the delivery time. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information. Fees will apply.

  5. “Substitutions Allowed” – Oh So Pretty Dried will always attempt to fulfil an order as closely as possible if an item online is sold out. We can still make an arrangement very similar with the same colour scheme. Vessel, flowers may be slightly different, but calculated to the same purchased amount.